Delivered to Your Doorstep. Free.
——
WHERE WE SHIP
- United States — all 50 states, Washington DC, and territories (Puerto Rico, Guam, US Virgin Islands)
- Canada — all provinces and territories
We do not ship to PO boxes. No APO/FPO. No international locations outside the US and Canada.
——
COST
Free shipping. Always. The $19.99 is the whole price — the warmer, the packaging, and the delivery to your nursery. Nothing added at checkout.
——
PROCESSING
- Orders before 2:00 PM Pacific Time, Monday–Friday: same-day processing
- After 2:00 PM or weekends/holidays: next business day
- Average: 1–2 business days
Processing includes: order verification, inspection of the warmer unit, plug-in test for power, secure packaging, and carrier handoff.
——
TRANSIT
- Continental US: 4-6 business days
- Alaska, Hawaii, US Territories: 4-7 business days
- Canada: 5-7 business days
Tracking number emailed when the label prints. Transit estimates may shift a day or two due to weather, holidays, or peak shipping volume.
——
DAMAGED ON ARRIVAL
If the box arrives crushed or the warmer unit itself is damaged:
- Photograph the box exterior before opening if damage is visible
- Inspect the warmer — housing, lid, power cord, nightlight
- Photograph any damage to the product
- Email photos to [email protected] within 48 hours
Replacement shipped immediately. No return of the damaged unit. We handle the carrier claim.
——
MISSING PACKAGE
Tracking says “Delivered” but no box? Check with neighbors, building management, and around the property. Wait 24 hours (occasional pre-delivery scans). If still missing, email us. Carrier investigation launched. Not located? Replacement shipped free.
——
ADDRESS CHANGES
Wrong address on the order? Email [email protected] immediately. Pre-shipment: fixed immediately. Post-shipment: we attempt a redirect with the carrier.
——
QUESTIONS?
[email protected]
WapeStore, 2305 Stratford Dr, San Jose, CA 95124
+1 (408) 227-0740
Last updated: July 2026